Lead times vary based on product type and customization. Standard orders typically take 4-6 weeks, while custom designs may take longer. We will provide an estimated lead time upon order confirmation.

We manage shipping and logistics through reliable partners to ensure timely delivery. Shipping costs depend on order size, destination, and method. We can provide a shipping quote upon request.

We offer various shipping options including air, sea, and land freight. Shipping costs depend on the chosen method, order volume, and destination. Contact us for a shipping quote.

Yes, we offer international shipping to many countries. Contact us for details on shipping options and costs to your location.

Our policy addresses issues with defective or incorrect products. Please contact our customer service team for assistance with returns or exchanges.

Once your order is shipped, we will provide tracking information to monitor its progress. You can track your order through our logistics partners' websites.

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM local time. For support outside these hours, please email us, and we will respond as soon as possible.

You can contact us via email at sales@berlinpackaging.com or through our contact form on our website [insert contact link].

Yes, we can assist with regulatory and compliance requirements, including certifications and documentation needed for your packaging products.

Yes, we offer design and branding services to create customized packaging that aligns with your brand identity. Our design team will work with you to develop the perfect solution.

To request a quote, please provide details about your requirements including product specifications, quantities, and any custom features. Contact us via email or our website’s request form [insert contact link].

We adhere to strict confidentiality and non-disclosure policies to protect your business information. All details shared with us are handled with the utmost care and privacy.